Complaints procedure
If we have not met the standard you expected, we would rather hear it from you than not.
Tell us first
If something has gone wrong, tell Michael O'Connor directly on 0345 017 9773 or email consult@insolvencysolutions.uk. Most concerns are resolved in one conversation.
If you would rather put it in writing, write to us at our registered office and mark it for the attention of the director.
What happens next
We acknowledge every written complaint and tell you who is dealing with it.
We investigate and reply in writing with our findings and what we propose to do.
If you are still unhappy
Where your complaint concerns the conduct of a licensed insolvency practitioner, it can be taken to the Insolvency Service's Insolvency Complaints Gateway, which passes it to the practitioner's authorising body.
Mark Bassford FCA is the licensed insolvency practitioner responsible for any formal appointment.
Our record
We keep a record of complaints and what was done about them, and we use them to change how we work where that is warranted.
This page is general information, not legal or financial advice.